Last Updated: August 17, 2026
Welcome to SOLÉVAINE LABS™.
These Terms of Service govern your access to and use of www.solevainelabs.com, including all information, features, products, services, and purchases made through the website.
Throughout these Terms, “SOLÉVAINE LABS,” “we,” “us,” and “our” refer to SOLÉVAINE LABS. “You” and “your” refer to the individual accessing or using our website or purchasing products from us.
By accessing our website, creating an account, submitting information, or placing an order, you agree to these Terms of Service and to the policies referenced within them.
If you do not agree to these Terms, please do not use the website.
1. ONLINE STORE TERMS
You may use this website only for lawful purposes.
You agree not to use the website, its content, products, or services in a manner that violates applicable laws, infringes upon the rights of others, interferes with website operation, or attempts to gain unauthorized access to any portion of the website or related systems.
You are responsible for ensuring that information you provide when placing an order or communicating with us is accurate and complete.
2. OUR PRODUCTS
SOLÉVAINE LABS curates beauty technology, skincare, scalp-care, wellness, and related products selected for the modern at-home beauty ritual.
Unless expressly stated otherwise, products offered through SOLÉVAINE LABS may be manufactured by independent third-party manufacturers or suppliers.
SOLÉVAINE LABS does not claim ownership of third-party trademarks, patents, technologies, manufacturing processes, or other intellectual property belonging to manufacturers, suppliers, or other rights holders.
Product specifications, features, instructions, warnings, contraindications, and manufacturer-supported claims may vary by product.
Customers should carefully review all product information, packaging, instructions, warnings, and manufacturer guidance before use.
3. BEAUTY AND WELLNESS INFORMATION
Information provided on the SOLÉVAINE LABS website is intended for general beauty, skincare, wellness, and educational purposes.
Nothing on this website is intended to diagnose, treat, cure, or prevent any disease or medical condition, nor should website content be considered a substitute for professional medical advice, diagnosis, or treatment.
Customers should consult an appropriate healthcare professional before using a beauty or wellness device when they have questions concerning a medical condition, pregnancy, implanted medical device, medication, skin sensitivity, or other health-related concern.
Always follow the specific instructions, warnings, and contraindications supplied with the product.
4. PRODUCT AVAILABILITY
Products displayed on the website are subject to availability.
We reserve the right to:
- Limit quantities available for purchase
- Discontinue products
- Change product selections
- Correct product information
- Refuse or cancel an order when reasonably necessary
Displaying a product on the website does not guarantee that the product will remain available.
5. PRODUCT INFORMATION AND IMAGES
We make reasonable efforts to present product information and images accurately.
However, product colors, finishes, dimensions, packaging, accessories, and appearance may vary slightly due to photography, screen settings, manufacturing updates, supplier changes, or product revisions.
Manufacturer specifications may also change periodically.
We may update website descriptions when new or corrected information becomes available.
6. PRICING
All prices displayed on the website are shown in the currency indicated at checkout.
Prices may change without prior notice.
Applicable taxes, shipping charges, or other amounts will be displayed during checkout when required.
We reserve the right to correct pricing or listing errors. If a material pricing error affects an order that has already been submitted, we may contact you regarding the error or cancel and refund the affected order when appropriate.
7. ORDERS
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right to refuse, limit, or cancel orders when reasonably necessary, including when:
- A product is unavailable
- Payment cannot be authorized
- Information supplied with the order appears inaccurate
- Fraud or unauthorized activity is suspected
- An obvious pricing or listing error has occurred
- Fulfillment cannot reasonably be completed
If we cancel an order after payment has been collected, we will issue the appropriate refund.
8. PAYMENT
Payment must be successfully authorized before an order can be processed.
Payments are handled through Shopify and/or approved third-party payment providers.
SOLÉVAINE LABS does not independently store complete payment-card information used during checkout.
Use of payment services may also be subject to the applicable payment provider's terms and policies.
9. SHIPPING AND DELIVERY
Shipping information, available shipping methods, tracking, and applicable fulfillment information are provided through our Shipping Policy and during checkout where applicable.
Tracking information is provided for shipped orders when available.
Estimated processing or delivery times are estimates and are not guarantees. Delivery may occasionally be affected by carrier delays, weather, holidays, high-volume periods, address issues, or circumstances outside our reasonable control.
We encourage customers to verify that their shipping address is complete and accurate before submitting an order.
Federal rules also impose obligations on online sellers regarding advertised shipping timeframes and delayed or unfulfilled orders.
10. RETURNS AND REFUNDS
Our current return policy permits eligible unused products within 15 days of purchase, subject to the conditions stated in our Return Policy.
Products must meet the eligibility requirements stated in that policy.
Customers should contact SOLÉVAINE LABS Customer Care before returning merchandise so that the appropriate instructions can be provided.
Please review the separate Returns Policy before purchasing.
Clear disclosure of return conditions, deadlines, and related costs is important for online customers.
11. DEVICE WARRANTY
Certain eligible devices may include a 1-year device warranty.
Warranty eligibility and coverage are governed by our separate 1-Year Warranty policy and any applicable manufacturer documentation.
Warranty coverage does not automatically apply to every item sold through the website.
Coverage may exclude conditions such as misuse, improper care, unauthorized modification, accidental damage, normal wear, or use inconsistent with product instructions.
Please review the applicable warranty information before submitting a warranty request.
12. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, appears defective, or contains an incorrect item, contact:
as soon as reasonably possible.
Please include your order number and any photographs or information reasonably necessary for us to evaluate the issue.
We will review the matter and provide next-step instructions when applicable.
13. ORDER CANCELLATIONS AND CHANGES
If you need to request an order cancellation or modification, contact us as soon as possible.
We cannot guarantee that an order can be changed or canceled after it has entered processing or fulfillment.
If an order has already shipped, the applicable return policy will govern any eligible return.
14. CUSTOMER ACCOUNTS
Certain website features may allow customers to create or use an account.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
Please contact us promptly if you believe your account has been accessed without authorization.
We may suspend or restrict access to an account where reasonably necessary to protect the website, customers, or our business.
15. EMAIL COMMUNICATIONS
If you subscribe to The SOLÉVAINE Circle or otherwise opt in to promotional communications, you may receive emails relating to products, beauty technology, offers, launches, or other SOLÉVAINE LABS updates.
You may unsubscribe from promotional communications using the unsubscribe option provided in applicable emails.
Transactional communications related to orders, shipping, returns, accounts, warranties, or customer service may still be sent when necessary.
16. INTELLECTUAL PROPERTY
The SOLÉVAINE LABS website and its original brand materials may include trademarks, logos, graphics, photographs, layouts, text, design elements, and other content owned by or licensed to SOLÉVAINE LABS.
You may access such content for personal, non-commercial use in connection with using the website.
You may not reproduce, distribute, modify, publish, exploit, or commercially use SOLÉVAINE LABS proprietary content without authorization.
Third-party trademarks, product images, technologies, and intellectual property remain the property of their respective owners.
17. PROHIBITED USES
You may not use the website to:
- Violate applicable law
- Commit or facilitate fraud
- Transmit malicious software or harmful code
- Attempt unauthorized access to accounts or systems
- Interfere with website security
- Scrape or harvest information unlawfully
- Impersonate another person
- Infringe intellectual property rights
- Submit false or misleading information
- Use the website in a manner that could damage or disrupt its operation
We may restrict access to the website when we reasonably believe these Terms have been violated.
18. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including Shopify, payment processors, shipping providers, analytics providers, or other technology providers.
We are not responsible for the independent privacy practices, terms, content, or operations of third-party websites or services that we do not control.
Use of those services may be governed by their own terms and policies.
19. WEBSITE AVAILABILITY
We work to maintain a reliable and functional website but do not guarantee that the website will always operate without interruption, delay, technical error, or temporary unavailability.
We may modify, maintain, suspend, or update portions of the website when reasonably necessary.
20. DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, the website and website content are provided on an “as available” basis.
We do not guarantee that every customer's experience with a product will be identical.
Beauty and skincare experiences may vary by individual, product, use, routine, and other factors.
Nothing in these Terms excludes warranties, rights, or protections that cannot legally be excluded under applicable consumer-protection law.
21. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, SOLÉVAINE LABS will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of the website.
Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.
Your statutory consumer rights remain unaffected where applicable.
22. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold SOLÉVAINE LABS harmless from claims, losses, damages, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.
23. PRIVACY
Your use of the website is also governed by our Privacy Policy.
Please review the Privacy Policy for information regarding how personal information may be collected, used, disclosed, and protected.
24. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
25. NO WAIVER
Failure by SOLÉVAINE LABS to enforce a provision of these Terms does not constitute a permanent waiver of that provision or any other rights.
26. CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes in our website, products, policies, business operations, or applicable requirements.
Updated Terms will be posted on this page with a revised Last Updated date.
Continued use of the website after an updated version is posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
27. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Returns Policy, Warranty information, Important Product Information, and other policies expressly incorporated by reference, constitute the applicable terms governing your use of the SOLÉVAINE LABS website and purchases made through it.
28. CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
SOLÉVAINE LABS™
Website: www.solevainelabs.com
Email: support@solevainelabs.com