Last Updated: August 17, 2026

At SOLÉVAINE LABS™, we respect your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how information may be collected, used, and shared when you visit www.solevainelabs.com, make a purchase, contact us, create or use a customer account, or subscribe to communications from SOLÉVAINE LABS.

By using our website, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE COLLECT

When you visit or interact with our website, we may collect information that you voluntarily provide, including:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and purchase information
• Customer service communications
• Account information, when applicable
• Marketing and email subscription preferences

Certain technical information may also be collected automatically when you use the website, such as your device type, browser information, IP address, pages viewed, and interactions with the site.

We collect only information reasonably necessary to operate our website, process transactions, provide customer service, maintain security, and improve the shopping experience.

HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process and fulfill orders
• Provide order confirmations, shipping updates, and tracking information
• Communicate with you regarding an order, return, warranty inquiry, or customer service request
• Maintain customer accounts and order history
• Detect and help prevent fraudulent or unauthorized transactions
• Operate, maintain, and improve our website
• Respond to questions and requests
• Provide marketing communications when you have chosen to receive them
• Comply with applicable legal, regulatory, accounting, and business requirements

We do not use customer information for purposes unrelated to operating and supporting the SOLÉVAINE LABS shopping experience unless permitted by law or authorized by you.

SHOPIFY AND WEBSITE SERVICES

Our online store is hosted through Shopify, which provides the ecommerce platform that allows us to operate our website and process customer transactions.

When you browse the website or place an order, Shopify may process information necessary to provide ecommerce, checkout, security, fraud prevention, account, analytics, and related services. Shopify advises merchants to disclose that Shopify processes customer information when customers visit and purchase from Shopify-powered stores.

Your information may therefore be processed by Shopify in accordance with Shopify's applicable privacy practices and services.

PAYMENT INFORMATION

Payments made through our website are processed through authorized payment providers and ecommerce services.

SOLÉVAINE LABS does not intentionally collect or maintain complete payment-card information independently of the payment-processing systems used to complete your transaction.

Payment information may be processed by Shopify and/or the applicable payment provider in accordance with their security and privacy practices.

ORDER FULFILLMENT AND SERVICE PROVIDERS

We may share information with service providers when reasonably necessary to operate our business and fulfill your order.

This may include providers involved with:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting
• Ecommerce operations
• Fraud prevention and security
• Customer communications
• Email marketing
• Analytics and website functionality

These providers receive information only as necessary for the services they perform or as otherwise permitted by applicable law.

EMAIL AND MARKETING COMMUNICATIONS

If you choose to join The SOLÉVAINE Circle or otherwise subscribe to marketing communications, we may use your email address to send information about new beauty technology, products, elevated rituals, private offers, and other SOLÉVAINE LABS updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.

Unsubscribing from marketing emails does not prevent us from sending transactional communications relating to an order, account, return, warranty request, or customer-service matter.

COOKIES AND WEBSITE TECHNOLOGY

Our website may use cookies and similar technologies that help the site function properly, remember preferences, maintain shopping-cart information, understand website activity, support security, and improve the customer experience.

Shopify uses certain cookies for functionality such as checkout, cart information, security, and customer privacy preferences.

Depending on your location and the privacy settings available on the website, you may have options regarding certain cookies or data-processing activities.

INFORMATION SECURITY

We take reasonable administrative, technical, and organizational measures intended to help protect customer information against unauthorized access, loss, misuse, or disclosure.

No website, electronic transmission, or information-storage system can be guaranteed to be completely secure. For that reason, we do not make an absolute guarantee regarding the security of information transmitted electronically.

The Federal Trade Commission recommends that businesses maintain security practices appropriate to the type of personal information they possess.

DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

• Complete transactions
• Maintain business and order records
• Provide customer service
• Handle returns or warranty matters
• Comply with legal, tax, accounting, or regulatory requirements
• Resolve disputes
• Protect against fraud or misuse

Information that is no longer reasonably required may be deleted, anonymized, or retained where required or permitted by law.

YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information.

These may include the right to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information regarding how personal data is used or disclosed
• Withdrawal from certain marketing communications
• Other privacy choices available under applicable law

Shopify provides merchants with tools for responding to customer access and deletion requests where applicable.

To submit a privacy-related request concerning information maintained by SOLÉVAINE LABS, contact us using the information below. We may need to verify your identity before processing certain requests.

CHILDREN'S PRIVACY

SOLÉVAINE LABS is not intended to collect personal information from children under 13 through services directed specifically to children.

If we become aware that personal information from a child has been collected in circumstances requiring parental authorization or deletion under applicable law, we will take appropriate steps to address the matter.

Federal law provides additional protections for information collected online from children under 13.

LEGAL REQUIREMENTS

We may use, retain, or disclose information when reasonably necessary to:

• Comply with applicable laws or lawful requests
• Respond to legal proceedings
• Enforce store policies and agreements
• Protect the rights, property, security, or safety of SOLÉVAINE LABS, our customers, or others
• Prevent fraud or misuse of the website

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our website, business practices, services, legal requirements, or privacy practices.

When changes are made, the revised policy will be posted on this page with an updated Last Updated date.

We encourage customers to review this Privacy Policy periodically.

CONTACT US

For questions about this Privacy Policy, your personal information, or a privacy-related request, please contact:

SOLÉVAINE LABS™
Website: www.solevainelabs.com
Email: support@solevainelabs.com