Find answers to common questions about SOLÉVAINE LABS products, beauty technologies, ordering, shipping, returns, warranties, product use, and customer support. Our FAQ is designed to help you shop with confidence and understand what to expect before and after your purchase. If you don't see your question listed, don't hesitate to get in touch with our customer care for further assistance.
How long does shipping take?
Shipping times vary by product and destination. Estimated delivery information will be provided during checkout or with your order confirmation.
Will I receive a tracking number?
Yes. Every order receives a tracking number once it has been shipped. Tracking information will be sent to the email address provided at checkout.
What is your return policy?
We accept returns of unused, unopened products within 15 days of purchase. Products must be returned in their original condition and packaging. Used products are not eligible for return.
Do your products include a warranty?
Yes. Eligible SOLÉVAINE LABS beauty devices include a 1-year warranty covering qualifying product defects in accordance with the applicable warranty terms.
What if my product arrives damaged or defective?
Please contact Customer Care as soon as possible with your order number and photos or video showing the issue. Our team will assist you with the appropriate replacement or warranty process.
Can I cancel or change my order?
Contact us as soon as possible after placing your order. Once an order has entered processing or fulfillment, changes or cancellations may no longer be possible.
Are your beauty devices intended for at-home use?
Most products offered by SOLÉVAINE LABS are designed for at-home beauty routines unless otherwise stated. Always follow the instructions and safety information provided with your specific device.
Where can I learn about the technology behind the products?
Visit Discover the Science Behind SOLÉVAINE to learn more about the advanced beauty technologies represented in our collection.
How can I contact Customer Care?
Email us at support@solevainelabs.com.
SOLÉVAINE LABS™
The Future of Advanced Beauty & Skin Longevity